FAQ
Here are some tidbits of information based on the frequent questions we are asked. If you have a question that is not addressed here, please let us know and we will get you an answer. Call, text, or email!
1. Volume Discounts: Yes, we offer discounts for bulk orders. Contact our sales team for details.
2. Optimal Photo/Graphics Resolution: Save images at 300 dpi for best print quality. Avoid low-res internet images.
3. Submitting Digital Files: Use email, flash drive, or FTP. For large files (>5MB), contact us.
4. Requesting Estimates: Call or request an estimate online.
5. Creating PDF Files: Call us for guidance on creating print-ready PDFs.
6. Order Completion Time: Varies by job. Most are done within 5-7 business days post-proof approval.
7. Proofing Timeline: Digital proofs sent within 1 business day of file receipt.
8. White Ink Usage: Generally, white is not printed except on colored paper.
9. File Compression: Try to compress large files before emailing/FTP. Contact us for options.
10. Design File Saving Tips: Preferably save as PDFs, including all necessary fonts and graphics.
11. Variable Data Projects: Provide well-formatted CSV files. Call us for complex project requirements.
12. Preferred File Format: PDFs are ideal. We also accept Adobe Illustrator, Photoshop, InDesign, and Microsoft Office files.
13. Adobe PDF: A universal format for text, graphics, and images, ideal for printing.
14. Understanding Proofs: A proof is your final check for accuracy and layout.
15. Page Description Language (PDL): Languages like PCL, HP-GL, PostScript, and PDF that describe document layout.
16. Color Files & PostScript: Contact us for specific printer driver requirements.
17. Pantone Matching System: A standard for precise color matching in printing.
18. File Formats We Accept: PDF preferred. We also handle various Mac and PC formats.
19. Our Products and Services: These are detailed in our website’s What We Print and What We Do pages.
20. Shipping Services: We use UPS for non-local deliveries and provide personal delivery in Kansas City.
21. Accepted Media: CDs, flash drives, portable drives, email, and FTP.
22. Paper Types Available: A wide selection for your needs. Contact sales for details.
23. Screen vs. Print Colors: Differences in RGB and CMYK color models can cause variations.
24. Matching Monitor Colors: We strive for accurate color matching but cannot guarantee exact replication due to printer limitations.
25. Matching Printed Samples: Color matching to previous prints is not guaranteed due to different printing technologies.